I gave a talk to the good people at Lean UX SF last night about the challenges UX people face moving their company cultures towards a collaborative design model.
I gave a case study from my work integrating collaborative design at Recurly (along with Andy Montgomery). The audience was nicer than they needed to be for my first public speaking engagement, as was the organizer Mike Long and host Arseni Harkanou (at Über Experience).
What motivated the talk was curiosity about the stumbling blocks I was facing, and whether other UX people were facing similar challenges. I’m generally a reserved guy, and the new model for collaborative design requires strengths in leadership, influence, and persuasion. Basically, all the things they don’t teach you in design school.
I conducted a survey (which you can still take here) to analyze how difficult it was for UX people to implement collaborative design models over time, as well as the specific stumbling blocks they ran into. The TL;DR is that everyone finds collaborative design pretty difficult, and the most challenging aspects were things like entrenched waterfall culture, geographic separation, and changing people’s minds.
I’ll probably do a post in the future breaking down the results more thoroughly, because I love a good data viz. Here’s the slide deck from the presentation. (The bummer about slideshare is it doesn’t show animated gifs. To get the full effect of this first slide, look at this first.)